Walmart, Inc. - 683095 - 07/25/2024 (2024)

Delivery Method:
Via Email
Product:
Drugs
Recipient:

Recipient Name

Doug McMillon

Walmart, Inc.

702 SW 8th Street
Bentonville, AR 72716-6299
United States

HWSCSAFETY@wal-mart.com
Issuing Office:
Center for Drug Evaluation and Research (CDER)

United States

WARNING LETTER

July 25, 2024

RE: 683095

Dear Mr. McMillon:

This letter concerns your firm’s distribution of a chemical peel drug product that violates the Federal Food, Drug, and Cosmetic Act (the “FD&C Act”). The United States Food and Drug Administration (FDA) reviewed “Skin Beauty Solutions lactic acid skin peel 90%,” a chemical peel drug product purchased on your website, www.walmart.com. As discussed further below, your firm is responsible for introducing or delivering for introduction into interstate commerce this product, which is an unapproved new drug under section 505(a) of the Federal Food, Drug, and Cosmetic Act (the “FD&C Act”), 21 U.S.C. 355(a). As explained further below, introducing or delivering this product for introduction into interstate commerce is prohibited under sections 301(d) and 505(a) of the FD&C Act, 21 U.S.C. 331(d) and 355(a).

FDA purchased “Skin Beauty Solutions lactic acid skin peel 90%” through your website, www.walmart.com. The product, which is a drug as defined by section 201(g)(1) of the FD&C Act, 21 U.S.C. 321(g)(1), was introduced or delivered for introduction into interstate commerce by Walmart via your Walmart Fulfillment Services.1

The Agency is concerned about potent chemical peel products that are available to be purchased and used by consumers. Such products pose a public health risk because they can cause skin injuries such as burns on the area of application, wounds, pain, swelling, and scarring. FDA has received adverse event reports of injuries involving use of such products, some of which required emergency room care, specialty care from a dermatologist, and/or surgical intervention.

Unapproved New Drug

“Skin Beauty Solutions lactic acid skin peel 90%” is a drug as defined by section 201(g)(1) of the FD&C Act, 21 U.S.C. 321(g)(1), because it is intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease and/or intended to affect the structure or any function of the body. Examples of claims observed on the labeling of “Skin Beauty Solutions lactic acid skin peel 90%” that establish the intended use of this product as a drug include, but may not be limited to, the following:

From the product label:

  • “lactic acid skin peel”
  • “Clears Acne & Scars”
  • “Removes Dead Skin Cells”

“Skin Beauty Solutions lactic acid skin peel 90%” is not generally recognized as safe and effective for its above referenced uses and, therefore, is a “new drug” under section 201(p) of the FD&C Act, 21 U.S.C. 321(p). Subject to certain exceptions not applicable here, new drugs may not be legally introduced or delivered for introduction into interstate commerce without an approved application from FDA in effect, as described in sections 301(d) and 505(a) of the FD&C Act, 21 U.S.C. 331(d) and 355(a). There is no FDA-approved application pursuant to section 505 of the FD&C Act, 21 U.S.C. 355, in effect for “Skin Beauty Solutions lactic acid skin peel 90%.” Accordingly, the introduction or delivery of this product into interstate commerce of this product violates sections 301(d) and 505(a) of the FD&C Act, 21 U.S.C. 331(d) and 355(a).

Conclusion

The violations cited in this letter are not intended to be an all-inclusive statement of past or present violations that may exist in connection with the products you distribute. You are responsible for investigating and determining the causes of any violations and for preventing their recurrence or the occurrence of other violations. It is your responsibility to ensure that your firm complies with all requirements of federal law, including FDA regulations.

This letter notifies you of our concerns and provides you an opportunity to address them. Failure to adequately address this matter may result in legal action including, without limitation, seizure and/or injunction. Please submit a written response to this letter within fifteen working days from the date of receipt, explaining the specific steps you have taken to address any violations. Include an explanation of each step being taken to prevent the recurrence of violations, including steps you will take to ensure that Walmart will no longer introduce or deliver for introduction into interstate commerce of, unapproved chemical peel drug products, as well as copies of related documentation. If you believe that the product you distribute is not in violation of the FD&C Act, include your reasoning and any supporting information for our consideration within fifteen working days from the date of receipt of this letter.

Your response should be sent to U.S. Food and Drug Administration, CDER/OC/Office of Unapproved Drugs and Labeling Compliance by email to FDAAdvisory@fda.hhs.gov.

Sincerely,
/S/
Tina Smith, M.S
Captain, U.S Public Health Service
Director
Office of Unapproved Drugs and Labeling Compliance
Office of Compliance
Center for Drug Evaluation and Research
Food and Drug Administration

________________________

1 Walmart distributes the product directly to individual U.S. consumers on behalf of third parties. The product was “fulfilled” by Walmart; your website states, “Walmart Fulfillment Services (WFS) allows sellers to store their inventory at Walmart fulfillment centers. When a customer places an order on Walmart.com, we’ll pick, pack, and ship the item to the customer on your behalf. WFS also handles all customer support and returns for these orders.” (See https://sellerhelp.walmart.com/seller/s/guide?language=en_US&article=000009214).

Walmart, Inc. - 683095 - 07/25/2024 (2024)

FAQs

How do I get Walmart to answer? ›

Need Help? Visit the Walmart.com Help Center to find answers to common questions, use our online chat and more. You may also contact our customer service team at 1-800-925-6278 (1-800-WALMART).

How much debt is Walmart in 2024? ›

Walmart long term debt for the quarter ending April 30, 2024 was $41.975B, a 2.74% decline year-over-year. Walmart long term debt for 2024 was $41.841B, a 5.95% increase from 2023. Walmart long term debt for 2023 was $39.492B, a 0.98% increase from 2022.

What is Walmart's corporate phone number? ›

How much did Walmart make in 2024? ›

With fiscal year 2024 revenue of $648 billion, Walmart employs approximately 2.1 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy, and employment opportunity.

How do you skip the line at Walmart? ›

Members use their phones to scan items as they shop and pay for them within the app, and then show their digital receipt to an associate on their way out the door—skipping the checkout line entirely.

How should you answer Walmart assessment test? ›

As you answer each question, think of work situations and not your personal life. Also, try to stay very consistent throughout your answers, as some questions may ask the same thing but in a different disguise. Walmart states that you should work quickly and not spend too long on any questions.

Is Walmart closing stores in 2024? ›

Walmart closing more stores

The retailer has already closed 11 stores across the United States in 2024 due to a variety of issues, including underperformance.

Why is Walmart changing their name? ›

The company, which became the largest retailer in the world with a huge chain of stores, is changing its name to reflect its increasing emphasis on e-commerce. As of Feb. 1, it will no longer be "Wal-Mart Stores" and will get rid of the hyphen and drop "stores" from its legal name.

Who is the owner of Walmart? ›

It is a publicly traded family-owned business, as the company is controlled by the Walton family. Sam Walton's heirs own over 50 percent of Walmart through both their holding company Walton Enterprises and their individual holdings.

Does Walmart take customer complaints seriously? ›

Walmart takes all reported concerns or allegations seriously. We confidentially review each ethics allegation to determine if any law, policy or the Code of Conduct has been violated and assign for investigation where appropriate.

Who is Walmart's current CEO? ›

Doug McMillon is a lifelong merchant. He began his Walmart career in 1984 as an hourly associate, picking orders and unloading trailers in a warehouse. He has since served in senior leadership roles across each business segment.

Where is Walmart's main headquarters located? ›

How is Walmart doing financially? ›

Walmart's net income jumped to $5.10 billion, or 63 cents per share, in the three-month period that ended April 30, compared with $1.67 billion, or 21 cents per share, in the year-ago period. Revenue climbed 6% from $152.30 billion in the year-ago quarter.

How much money does a Walmart store make a day? ›

On average, a U.S. Walmart store pulls in $1.1 billion annually, which translates to roughly $3 million in sales every single day. Breaking it down further, Walmart (globally) earns more than $6.97 million on an hourly basis.

What is Walmart's cash flow in 2024? ›

Walmart annual cash flow from operating activities for 2024 was $35.726B, a 23.87% increase from 2023. Walmart annual cash flow from operating activities for 2023 was $28.841B, a 19.27% increase from 2022. Walmart annual cash flow from operating activities for 2022 was $24.181B, a 32.97% decline from 2021.

How do I write a complaint to Walmart? ›

How do I put a complaint into Walmart about? Contact our Customer Service team at 1-800-925-6278 (1-800-WALMART) to provide a comment or ask a question about your local store or our corporate headquarters. View additional contact information here.

How can I get my win from Walmart? ›

Log in to the site from your work location. In the search box at the top of any page, type “WIN” and hit enter. Select the result for “Walmart Identification Number (WIN) Finder.” Your WIN will be displayed.

How do I talk to the intercom at Walmart? ›

How to operate the Walmart intercom system? Find the nearest phone on the wall by the meat section. Pick up the phone and hit the paging button.

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